ACAMS Buffalo Chapter April 2026 Virtual Event: Fighting Fraud Without Friction: Modern Customer Experience Strategies for Financial Crime Prevention

Native of Buffalo, NY, Dannielle works at M&T Bank as the Manager of Fraud Customer Experience; focusing on evaluating the effectiveness of our fraud ecosystem based not only on managed risk (fraud loss) but also on operational efficiency, customer satisfaction, and ability to drive growth. The Fraud Customer Experience team works closely with various lines of business across the enterprise to fully understand customer and employee sentiment related to fraud experiences, identify potential opportunities for improvement and implement viable solutions. Some areas of focus have been driving enhanced customer fraud education, communications, self-service functionalities, servicing channel options, and internal process/procedures.

Native of Montreal, Philippe works as a Fraud Risk Steward on the 2^nd line of defense for HSBC while still living north of the border in Canada. After spending years as a Front-End developer within IT and later as a digital platform owner within the business itself, Phil has been providing fraud oversight of HSBC’s International Wealth and Premier Banking for the last 5 years. 

Philippe Warda | LinkedIn